Privacy Policy

1. Who we are

Properta AI Technologies Ltd (DIFC Commercial Licence CL12985) is incorporated in the Dubai International Financial Centre and runs Properta, a real-estate data intelligence platform. In this policy "Properta", "we" and "us" mean that company. This policy covers the Properta website and platform.

For your own account, Properta decides how your personal data is used. For information an agency uploads about other people, the agency decides and Properta processes it for the agency (section 5).

2. What we collect

We collect only what we need to run Properta:

• Account: your name, email address, an optional mobile number, the type of user you are and your role, and whether you want product updates. Your password is handled by our sign-in provider; we never see it in plain text.
• Organisation: the organisation's name, its members and their roles (owner, admin, member, viewer), invitations, seats, plan and billing status.
• Property checks and reports: the property details you enter (section 3).
• Workspace: the reports, searches, folders and notes you save, and any name, logo, photo and contact details you add for your organisation or yourself (section 6).
• Billing: payments are made through Stripe. We do not receive your full card number; we keep your plan, subscription status and invoice records.
• Usage: how each organisation uses Properta (section 7), and basic technical data such as pages visited and browser or device information.
• Sign-up protection: scrambled (hashed) copies of the IP address, email address and mobile number used to register, so we can limit repeated or abusive sign-ups.
• Messages you send us, for example to support.

We do not collect identity documents to verify accounts.

3. Property details and reports

When you check a property or create a report, the details you enter (for example place, property type, size, asking price, occupancy, a description and optional details) are sent to our analysis servers to produce the result. A Property Card is not saved on our servers. If you save a report, or save a fixed copy in your Workspace, we keep those details and the result with your account.

Do not type other people's personal details into a property description.

4. Documents you add to a property check

The file stays on your device. Properta records only its name, type and size, and for an image a small preview, in your browser's storage. The file is not sent to Properta and nothing is read from it. It stays in your browser until you remove it or clear your browser's storage.

On a shared computer, remove documents and sign out when you finish.

5. Information agencies upload about others

Properta Pro lets an agency upload a file, such as a rent roll or a cheque schedule, with information about its landlords, tenants, properties, leases and cheques. The agency decides what to upload and why, and must have the right to share it. Properta processes that information for the agency, only to provide the service, and keeps it inside that agency's organisation.

The uploaded file is never stored. It is read on our analysis servers to take out its rows, and those rows wait for approval by the organisation's owner or an approver the owner has named. The waiting rows are deleted when the upload is approved (the approved records are then kept in the agency's account), rejected or discarded, and in any case no more than 7 days after upload.

We never store a full Emirates ID number. We keep only a keyed fingerprint (so the same ID can be recognised again without being readable) and its last 4 digits. Passport numbers, IBANs, bank account numbers, dates of birth, salaries, nationalities and visa details are never imported, even if the file contains them.

If you are a landlord or tenant whose details an agency uploaded, please contact that agency first about your data. We will help the agency answer you.

6. Your Workspace and your organisation

Items you save are private to you unless you share them with your team or with named colleagues. Owners and admins of your organisation cannot open your private items. They can see who is a member and each member's role.

If your organisation adds its name, logo and contact details, or you add your own name, photo and contact details, these appear on the reports and PDFs you share.

7. Usage records

We record how each organisation uses Properta, for example when a pilot code is redeemed, which features are used and whether report attempts succeed or fail. We use these records to run the service, apply plan limits, support pilots and improve Properta. They never include the content of documents or uploaded files.

8. How we use your data

We use personal data:

• to create and run your account and your organisation, and to provide the reports, comparisons and other features you ask for (to perform our agreement with you);
• to take payments, keep billing records and meet our legal obligations;
• to keep Properta secure, prevent misuse and fix problems (our legitimate interest in a safe, working service);
• to answer your questions and send service messages about your account;
• to send product updates and to measure advertising, only if you have agreed (section 13).

We do not sell your personal data.

9. AI

Today no customer information is sent to an AI provider. Before we switch on an AI feature, we will name the provider here and say what it receives.

10. Where your data is stored, and transfers outside the UAE

Your account, your organisation's details, your billing status, the reports and Workspace items you save and the records an agency approves are stored by our database provider, Supabase, in its Mumbai (India) data centre (region ap-south-1).

Property analysis, and the reading of agency upload files, run on our servers in Microsoft Azure's UAE North region. Payments are handled by Stripe.

This means your personal data is transferred outside the UAE and outside the DIFC. You can ask founder@properta.ai about the safeguards that apply to these transfers.

11. Who we share data with

Our main service providers process personal data for us, only to run Properta:

• Supabase: database and sign-in. Mumbai, India.
• Microsoft Azure: property analysis and reading agency upload files. UAE North.
• Stripe: card payments, subscriptions and invoices.
• Email providers: account, invitation and service emails.
• Meta and LinkedIn: advertising measurement, only if you accept marketing cookies (section 13).

Items you share inside your organisation are visible to the colleagues you share them with. A report share link works for 30 days, and anyone with the link can open it during that time.

We may also disclose personal data where the law requires it, or to protect the rights, property or safety of our users, the public or Properta.

12. How long we keep data

• Account details: while your account is open. After you close it we delete them, except records we must keep by law, such as billing records.
• Property Cards: not saved on our servers.
• Saved reports and Workspace items: until you delete them or your account is closed.
• Documents added to a property check: never sent to Properta; kept in your browser until you remove them or clear your browser's storage.
• Agency upload files: never stored. Rows waiting for approval: deleted at approval, rejection or discard, and after 7 days at most.
• Organisation data after a pilot or subscription ends: not deleted. The organisation returns to the Free plan and keeps its saved and imported records. They are kept until the organisation's owner asks us to delete them; we then delete them, except where the law requires us to keep a record.
• Report share links: 30 days.
• Billing records: as long as the law requires.

13. Cookies and advertising measurement

We use essential storage to run the site. Only after you explicitly accept marketing cookies, we use the Meta Pixel provided by Meta Platforms and the LinkedIn Insight Tag provided by LinkedIn to measure visits to public pages and completed registrations, and to support advertising measurement. With the same consent we also remember which campaign or website brought you to Properta, and link it to your registration.

We do not send Meta or LinkedIn your name, email, mobile number, property details or report contents. You can decline before they load, or withdraw consent at any time through Cookie settings; withdrawal stops future Meta and LinkedIn tracking on this device.

14. Your rights

You may ask for access to, correction of, or deletion of your personal data, object to how we use it, and withdraw any consent you have given. You can unsubscribe from product updates at any time. To close your account, or to make any of these requests, email founder@properta.ai.

If you are not satisfied with our answer, you may complain to the DIFC Commissioner of Data Protection.

15. Security

We apply technical and organisational measures to protect personal data, including access controls, private storage for organisation records and limiting access to the people who need it. No system is completely secure; if a breach affects you, we will tell you as the law requires.

16. Age

Properta is for people aged 18 or over. We do not knowingly collect data about children.

17. Changes and contact

We may update this policy as Properta changes. The version and effective date at the top show which text applies; we will tell account holders about important changes.

For any privacy question, contact founder@properta.ai or write to Properta AI Technologies Ltd, DIFC Innovation Hub Level 1, Al Mustaqbal Street, Zaa'beel Second, Dubai, United Arab Emirates.