Terms of Use

1. About Properta and these terms

Properta AI Technologies Ltd, DIFC Commercial Licence CL12985 ("Properta", "we", "us"), provides real-estate data intelligence through Property Cards, Property Decision Reports, comparison tools, market intelligence and related decision-support services for supported properties and markets. Coverage today focuses on supported Dubai properties, and the features, datasets and markets we support may change over time.

Properta is not a marketplace, property portal, brokerage, certified valuation service, bank, lender, escrow provider or regulatory authority. Properta does not execute property transactions and does not provide regulated brokerage, certified valuation, legal, tax, investment or financial-advisory services.

These terms apply to the Properta website and platform. By creating an account, or by using Properta for an organisation, you accept them. You must be 18 or over, and if you use Properta for an organisation you confirm that you may accept these terms for it. Our Privacy Policy explains how we handle personal data.

2. Accounts and organisations

You are responsible for keeping your sign-in details secure. Each seat is for one named person; do not share an account.

The person who creates an organisation is its owner and accepts these terms for it. The owner is responsible for who they invite, for the organisation's seats and for paying for its plan. Only the owner can change seats or billing. Admins can help manage members. Each person invited must accept these terms before using Properta.

3. Plans and prices

Properta offers two plans:

• Free: 3 Property Cards and 3 comparisons per person each calendar month (Dubai time), plus two complete Property Decision Reports.
• Pro: AED 1,500 a month for an organisation, including 5 seats. Each extra seat costs AED 200 a month. Adding or removing seats is charged or credited pro rata on the next invoice.

Prices are in UAE dirhams (AED). The price is shown at checkout, with any VAT that applies, before you pay. Paid plans are bought online through Stripe once online payment opens; we will tell you when it does.

4. Pilot access

We may give an organisation a pilot code. The organisation's owner redeems it in the Promo code field on the Team page. The code gives the organisation Properta Pro free of charge for 14 days, starting when it is redeemed. No payment card is needed, and we do not charge for the 14-day pilot. Each organisation can use a pilot code only once.

When the 14 days end, Pro ends automatically and the organisation returns to the Free plan. To keep using Pro, the organisation must subscribe to a paid plan once online payment opens. Until then, Pro stays closed after the pilot ends.

If a payment card is added during the pilot, the pilot turns into a paid Pro subscription automatically when the 14 days end. The card is then charged AED 1,500 a month, plus AED 200 a month for each extra seat and any VAT that applies, unless the subscription is cancelled before the pilot ends. If you do not want to be charged, do not add a card during the pilot, or cancel before it ends.

Nothing your organisation saved or imported during the pilot is deleted when the pilot ends (section 7).

During the pilot some features may change, be limited or be unavailable, and we do not promise a service level.

5. Renewal, cancellation and failed payments

Pro renews every month until it is cancelled. The owner can cancel, change the card and see invoices from the billing page linked on the Team page. After cancelling, Pro continues until the end of the month already paid for.

If a payment fails, Stripe tries the card again and we will tell you. Pro may stop if the payment remains unpaid.

6. Refunds

If a paid output is defective because of our error, tell us and we will correct it or, where that is not possible, consider a refund. We do not refund a subscription because you changed your mind, unless the law requires it. Send refund requests to founder@properta.ai.

7. After a pilot or subscription ends

When a pilot or subscription ends, we do not delete your organisation's data. The organisation returns to the Free plan and keeps the reports, Workspace items and imported records it saved. Features beyond the Free plan are not available until the organisation subscribes again. This data is kept until the organisation's owner asks us to delete it.

8. Agency uploads and information about other people

Pro lets an agency upload files such as rent rolls and cheque schedules. If you upload information about other people (for example tenants or landlords), you confirm that you are allowed to share it with Properta for this purpose and that you have told those people as the law requires. Your organisation decides what to upload; Properta processes it for your organisation as described in our Privacy Policy.

Uploaded rows are added to your organisation's records only after the owner, or an approver the owner has named, approves them. The file itself is never stored, and rows not approved within 7 days are deleted. Properta does not import full Emirates ID numbers (only the last 4 digits and a keyed fingerprint), passport numbers, IBANs, bank account numbers, dates of birth, salaries, nationalities or visa details.

9. Acceptable use

Use Properta lawfully and only for your own decisions or those of your organisation. Do not scrape Properta, extract data in bulk, get around limits or security, or resell or redistribute what you obtain through Properta without our written permission.

We may limit how many requests each user can make in an hour or a day to keep the service available for everyone.

10. Dubai Land Department data

Properta's reports, comparisons, dashboards and exports are Properta's own analysis, made using data from the Dubai Land Department (DLD). We do not sell or supply the original DLD records, and Properta offers no paid downloads of raw DLD records. You may not use Properta to extract, copy in bulk or resell the original records.

When you share a Properta output, keep its source line ("Source data: Dubai Land Department registered records, snapshot <date>. Analysis by Properta; not endorsed by DLD."). Properta is not part of, and is not endorsed by, the Dubai Land Department or the Government of Dubai.

11. Not advice

All Properta outputs, including Property Cards, reports, comparisons, market views, scenarios and alerts, are based on available evidence and modelling assumptions. They are for information only and are not a certified valuation or legal, tax, investment or regulated financial advice. You remain responsible for your own decisions and for checking information independently. Properta does not guarantee transaction outcomes or investment returns.

12. Data accuracy

Read each output with its stated evidence date, assumptions and limitations. Where records are missing, the output says so. Availability of a feature, dataset or output in one market does not mean it is available or suitable in another. We do not warrant that all information is complete, current or error-free.

13. Your content and our intellectual property

You keep your rights in what you enter or upload. You allow Properta to store and process it only to provide the service to you and your organisation.

The Properta name, logo, platform, models and content are owned by Properta or its licensors. You receive only the limited right to use the platform as these terms describe.

14. Suspension and closing an account

We may suspend access if we reasonably suspect fraud, misuse, a security risk or a breach of these terms, or if a payment remains overdue. Where practical, we will explain why.

Closing an account is separate from cancelling a subscription. To close your account, email founder@properta.ai.

15. Availability and changes to features

Features, allowances and coverage may change as Properta develops. We work to keep Properta available but do not promise uninterrupted service.

16. Limitation of liability

We provide Properta with reasonable care and skill. To the fullest extent permitted by law, Properta is not liable for indirect, incidental or consequential losses, or for losses arising from decisions made in reliance on platform outputs. Nothing in these terms limits liability that cannot be limited by law.

17. Changes to these terms

We may update these terms as Properta changes. The version and effective date at the top show which text applies. We will tell account holders about important changes before they take effect and ask you to accept them where the law requires.

18. Governing law and jurisdiction

These terms are governed by the laws applicable in the Dubai International Financial Centre. The courts of the Dubai International Financial Centre have exclusive jurisdiction over disputes arising from or connected with these terms.

19. Contact

Questions can be sent to founder@properta.ai or to Properta AI Technologies Ltd, DIFC Innovation Hub Level 1, Al Mustaqbal Street, Zaa'beel Second, Dubai, United Arab Emirates.